Customer-facing KPI dashboards without the reporting chaos.

Upload CSV or Excel exports from your IT tools, map them to presets, and give every customer a polished dashboard.

Start buildingSee how it works

Managed Backup, Meridian Foods

Veeam Backup and Replication preset

Last 30 daysExport report

Backup success rate

98.4%

+0.6% vs prior period

SLA compliance

99.2%

On target

Open incidents

3

-2 vs prior period

Avg response time

26m

+4m vs prior period

Backup success trend

Daily, %

Service status

  • Nightly file backupHealthy
  • VM replicationHealthy
  • Repository capacity82% used
  • Monthly report exportDelivered

Sample data. Every customer sees only their own dashboards.

  • Built for MSPs and IT service providers
  • Secure multi-tenant dashboards
  • CSV and Excel data ingestion
  • Customer-ready reports

From scattered exports to customer-ready proof.

Reporting today

  • KPI data lives in a dozen IT tools with no shared view
  • Customers ask for proof, and every answer is a manual export
  • Raw CSV files are unreadable for non-technical stakeholders
  • Monthly reporting eats hours that should go to service work

Reporting with Hornet

  • Upload the raw export, Hornet detects and maps the columns
  • Application presets turn known tools into ready KPI packs
  • Each customer gets a scoped portal with only their dashboards
  • Reports export in minutes, branded and executive-friendly

Everything between the export and the executive report.

Smart data imports

Drop in a CSV or Excel export. Hornet detects columns, proposes KPI mappings with confidence levels, and flags anything that needs a human decision.

job_resultHigh confidence
sla_met_pctMedium confidence
col_17Manual required

Application KPI presets

Start from packs for common IT tools instead of defining every metric by hand.

Customer portals

Every end customer signs in to a scoped portal with only their dashboards and reports.

Report-ready dashboards

KPI cards, trends, and status views that read like a deliverable, not a debug screen.

Multi-tenant control

An owner portal for organizations, subscriptions, usage, presets, and audit logs.

Built for the reports your customers already ask for.

  • Backup monitoring reports
  • SLA and uptime reporting
  • Ticketing performance
  • Security incident reporting
  • Microsoft 365 usage insights
  • Endpoint health reporting
  • Network monitoring summaries
  • Executive customer dashboards

Dashboards your customers can actually read.

Date ranges, per-application filters, threshold alerts, and one-click report export. The same view works for your engineers and their executives.

Managed Backup, Meridian Foods

Veeam Backup and Replication preset

Last 30 daysExport report

Backup success rate

98.4%

+0.6% vs prior period

SLA compliance

99.2%

On target

Open incidents

3

-2 vs prior period

Avg response time

26m

+4m vs prior period

Backup success trend

Daily, %

Service status

  • Nightly file backupHealthy
  • VM replicationHealthy
  • Repository capacity82% used
  • Monthly report exportDelivered
JobLast runSuccessDuration
File server nightlyToday 02:14100%42m
SQL cluster hourlyToday 06:0099.1%11m
Mail archive weeklySun 03:3097.8%1h 24m

Sample data. Every customer sees only their own dashboards.

Five steps from CSV to customer dashboard.

  1. 1

    Add a customer

    Create the end customer and invite their users.

  2. 2

    Pick a preset

    Choose the application or start from a KPI pack.

  3. 3

    Upload data

    Drop in the CSV or Excel export from your tool.

  4. 4

    Map and validate

    Confirm the proposed KPI mappings and preview rows.

  5. 5

    Share or export

    Publish the dashboard or export a branded report.

Plans that grow with your customer base.

Example pricing structure. Subscriptions in this release are provisioned by the platform owner.

Starter

€39/month

For a first handful of customer dashboards.

  • 5 customers
  • 10 applications
  • 20 uploads per month
  • Report exports
Start building

Pro

Most popular

€129/month

For growing MSPs with recurring reporting.

  • 25 customers
  • 75 applications
  • 200 uploads per month
  • Customer portal access
  • KPI presets
Start building

Business

€349/month

For service desks running at scale.

  • 100 customers
  • Unlimited applications
  • Unlimited uploads
  • Audit log retention
  • Priority support
Start building

Enterprise

Custom

For platform owners with custom needs.

  • Unlimited everything
  • Custom data retention
  • Onboarding assistance
  • Contractual SLAs
Request demo

Tenant isolation is the foundation, not a feature.

Hornet is built for service providers who show data to other companies. Boundaries are enforced in the data layer, audited, and visible.

Tenant isolation
Every query is scoped to the organization. Cross-tenant reads are structurally impossible.
Role-based access
Owner, organization, and customer realms each get their own portal and permissions.
Customer-scoped dashboards
End customers see only dashboards explicitly assigned to them.
Audit logging
Administrative and data actions are recorded and reviewable per organization.
Secure uploads
Files are validated, size-limited, and stored per tenant.
Data ownership
Your operational data stays yours, exportable at any time.

Create customer-ready dashboards from your operational data.

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